Office Hours
I am generally in the office Monday through Thursday from 10:00 until 6:00. This is subject to change on a whim!! You typically can call the voice mail (541.752.7844) to find out if I am out of town during these days/hours.
Location For Services
Services are typically provided in my home office at 3140 SW Chintimini Avenue in Corvallis, Oregon. This is approximately one mile south of Oregon State University’s Reser Stadium. I have a dedicated entrance, waiting area, restroom, office and playroom on the bottom floor. Specifics about parking and access are provided prior to your first appointment.
I offer services in your home related to parenting and child/family problems when you and I determine that this might be helpful. Insurance does not cover parent training. You can check your policy to determine services that are/are not covered. My typical fee rates apply and would need to be paid by you out-of-pocket for what insurance disallows.
Services may also available by request utilizing a secure video conferencing service that is HIPPA (the Health Insurance Portability and Accountability Act that was passed by Congress in 1996) compliant. There are limits of use of this service through insurance carriers, so check your policy to see if this is allowed. If this is not covered, my typical fee rates apply and would need to be paid by you out-of-pocket.
Cancelling or Changing Scheduled Appointments
Please avoid cancellations. If you need to do so, I appreciate you giving me as much notice as possible so that we might find another time to meet, or to provide me with an opportunity to fill your spot. I am self-employed; I don’t get paid when you can’t come. Insurance does not reimburse for missed appointments.
If you do not give me a minimum of 24 hours notice, you will be charged for the appointment. I understand things may come up at the last minute that are outside of your control; I do not make judgment calls about what are/are not reasonable explanations for missing appointments. I do my best to address any questions or concerns about this policy with clients prior to any services being scheduled. I welcome you discussing this with me; I hope we will not find ourselves in the position where I need to enforce this policy. I also hope any future misunderstandings and potential emotional distress over this can be avoided.
Ways to Contact Me
I have 24-hour confidential voice mail (541.752.7844). You may also leave me a text message. I attempt to return calls within one business day. Telephone is the best method for contacting me.
Email correspondence does not meet the criteria to protect your privacy according to HIPAA. If you wish to exchange private information, you may leave me an email at cindyk@peak.org saying so, and I will send you a link to an encrypted email service that I use. Email is the least efficient way to be in contact with me.
Emergencies
If anyone is making active threats against the safety of themselves or another, please contact your local law enforcement or call “911” (even if it is a loved one; sometimes you need to address safety first.)
If you are a current client of mine, I think you know if you need to call 911, and I that I should be the second call you make. If you have a mental health emergency and are unable to reach me, please contact your primary care physician, family physician, pediatrician, or psychiatrist, as appropriate. You may also contact a local mental health crisis line for your area or a national service depending on your needs.
I want to you know there may be resources to help you. I have compiled a list of some of your best local and national options. Click here to access the list of Emergency Mental Health Resources.
Clients’ Rights and Privacy
I value your privacy. I do all I can to insure your personal information is protected in the context of my practice. I have to comply with protection of your personal health information according to the standards of HIPAA. You must sign a release before any information would be disclosed by me about your treatment except under very specific circumstances related to the imminent safety of yourself or someone else, suspicion of abuse of a vulnerable person (I am designated legally as a “mandated reporter”), a court order, etc. You will be supplied a form to read and sign before your first visit that outlines your specific rights and my responsibilities if I become your therapist. This includes information about the fees that I charge and related policies.
You may contact my licensing board to find out about your rights, and to learn any information about me that they may hold: The Oregon Board of Licensed Professional Counselors & Therapists can be contacted at: 3218 Pringle Road SE, Suite 250; Salem, OR 97302-6312; (503) 378-5499.
I encourage you to ask for any clarification about this matter if any concerns arise.
Commitment to Non-discrimination
I want to make it clear that is my intention to comply with all local, state, and national standards to provide access to behavioral health services to any and all who are appropriate for and sincerely seek my services. It is important to me to offer sensitivity to populations that have been most vulnerable to discrimination (including race, color, national origin, religion/spiritual beliefs, disability, size, age, sex, and sexual orientation [LBGTQ and related].)
Handicap Access
I have a home office. Services are provided at the bottom floor level. There is a small height bump between the outside parking area and the entryway, and a standard-sized door with a threshold to negotiate. A standard-sized wheel-chair can be maneuvered down the hall. Access to restroom facilities may be a challenge if you need to have your chair in the restroom. Clients with visual impairments have been accommodated with success.